How Bounce Builds Trust As A Marketplace

Somewhat a related topic is, you know, the importance of trust and safety, because I can imagine, you know, if people are kind of coming across it from search, you know, they have to kind of trust you in order to then, you know, place their, you know, luggage or, you know, in these locations. How do you think about, you know, the importance of kind of trust and safety and the role that plays with that balance as a marketplace?

Sometimes I look back to the early days and I think, well, how do we, how do we do it when we were just a brand new company and no one there was no information about us online. And I think that makes me think of the Crossing the Chasm book where, you know, you always have the early adopters who have the highest pain. But now we have an incredible amount of social proof. We store millions of bags. We have tens of thousands of partners all over the world, over 10,000 partners all over the world, which adds trust. We're about to have our 500,000th customer review. And then in addition to that, one of the things we did early on was we introduced the Bounce insurance, the Bounce guarantee. We now call it Bounce Shield Protection, which is, it's our promise that, you know, if anything happens, here's Bounce to step in and help. And so things very rarely go wrong when you leave your bags with Bounce. It's very— It was even surprising to me how safe and secure it all is. And I'm not saying that I didn't think it was, but just, you know, I would think that— I would think that at a big enough scale, you would see more things, but it's actually like things happen very rarely. But if something does happen, then Bounce can step in and help. And so So I think that helped us a lot too. So now we have the social proof and then we've had the balance shield protection pretty much since day one.