Sara Mauskopf Q&A On Marketplace Trust & Safety

Sure. Thanks, Mike. And thanks so much, Sarah, for sharing a little bit about your journey. I was curious and wondering if you could talk a little bit about, you know, how you think about trust and safety, or even kind of like qualifying the supply side. So I'm not sure if this is applicable, but like, do you do background checks on the providers? And then if so, like, which side pays for the cost?

Yeah, so this is part of the reason why we have never gone into like individual nannies or babysitters. And we only work with licensed daycares because at least we know that they're— the providers are background checked, that they're regularly inspected. I mean, we, we still have a lot of incidents, but there's some level of trust and safety, but we still regularly monitor. You know, licenses can get revoked. We have like a monitor setup where if a page starts getting like a lot of views on Winnie, It's typically because it's in the news and usually not for a great reason. And so that like kind of immediately gets flagged and taken down or looked at. Because we a lot of times, like the license is probably still active at that point, but if we see a news story come out where something is being investigated or something's happening, like we typically take that page down just to be Yeah. On the safe side. It used to be our philosophy where we were like, well, we're just a marketplace, it doesn't matter. Like, we're, we're not saying any of these places are safe. And we realized, like, no, like, if we're putting a website up for these pages, like, we are, you know, vouching for them whether we think we are or not. And people will take that as a sign that it is in some way legit. And so we have to be kind of Extra careful. We also will sometimes get reviews. We'll see the reviews come in like before there's been a news article or been pressed. So we just typically err on the side of safety and like taking stuff down. But the nice thing is they all do have that like licensing backing it. So, you know, if we take it down and then we see like actually it was not a warranted investigate— like it was investigated and then They decided that business could remain licensed or whatever, like we can always put the page back up.