Two speakers discuss how Medely manages nurse supply and demand across different cities. Demand for ICU nurses varies dramatically by location, requiring market-specific staffing strategies. Unfilled shifts force hospitals to reschedule surgeries, making data-driven marketplace balancing critical to operations.
Chapters
I'm kind of curious to learn more about that. So when you sign up a facility, like typically how many nurses are they looking for? And like, what's the frequency of that?
Like, you know, it can really vary. Um, you know, we have some facilities that, uh, and it's really like the other thing that's really interesting about, I think about Medley, and which is also very similar to Grubhub, is like Medley is a national product. You know, we're in most major markets, but we're really like, each market is really its own business. Like the dynamic, like, you know, 'cause if you're an ICU nurse in LA, like that doesn't help us in Houston or Miami or New York. Like we need to also have like a good roster of ICU nurses, like in those markets, if that, if those are the kinds of jobs that are being posted there. So, you know, in the 15 months I've been here, we've, we've been spending a lot of time trying to figure out how to, like, how do we slice and dice our data to really kind of understand the performance at, at that level? Because there are different, you know, you need to pull different levers in different scenarios. Sometimes we have an excess of jobs being posted and we don't really have enough professionals in that market. So we have to figure out how to like, well, how do we get more ICU nurses in Dallas? So like, let's go do that. Whereas like in Nashville, like they might be the reverse. Like we might have very few ICU jobs being posted and we have a lot of ICU nurses signed up. So now the ICU nurses are logging into Medley and they're checking for work opportunities and they're not seeing anything. So they're getting frustrated. that they thought they were signing up for this platform that would give them a lot of opportunities. And the reality in that moment is like, they're not seeing that. So it's like, you know, in a labor marketplace, like it's really important to have that balance. Whereas like in Grubhub, like of course you want to have restaurants and you want to have a selection, but like, you know, you don't have the same thing where it's like, well, I only eat hamburgers and there are no hamburgers available in Los Angeles. Like that's like very unlikely to be a scenario. So our, you know, our big focus is, you know, how do we make sure that we can have, have the right balance and try to ensure that a facility has a great experience? So to get back to your question, some facilities might only post like a couple jobs a week, and some facilities might post dozens of jobs every day. And, you know, we need to be able to satisfy those demands. Because like I said, like, the impact of not filling that job for a facility is that the— it's going to have to be rescheduled, or like there's a surgery that's going to be rescheduled. So like there's a sort of a chain of inconvenience that happens that you don't want that to happen repeatedly.
