Mike MichalowiczBusiness Author & Keynote Speaker Empowering Entrepreneurs

Good Clients vs. No Clients vs. Bad Clients

18 Jun 2013 · 2 min

Watch on YouTube

2:23

In this Honor Roll episode, host Mike Michalowicz—author of The Toilet Paper Entrepreneur and The Pumpkin Plan—introduces a business tip about client quality. After thanking sponsors, he outlines three categories of clients in order of desirability: good clients, no clients, and bad clients. Good clients are described as those with clear expectations, enthusiasm for the delivered work, and timely payment. Bad clients, by contrast, are portrayed as non‑paying, constantly complaining, and draining resources—effectively costing the business money. Surprisingly, having no clients is positioned as preferable to having bad clients because it frees up time and resources to seek out more good clients, rather than being held back by detrimental relationships. The segment emphasizes the strategic importance of rejecting or shedding bad clients to focus on acquiring and retaining good ones.

Welcome to Honor Roll. And now, here's your host, Mike Michalowicz. Hey, welcome back to Honor Roll. I'm your host, Mike Michalowicz, author of those books, the Toilet Paper Entrepreneur and the Pumpkin Plan. And as I always like to do to get started, I want to thank our sponsors, though. Did I say though? So thank you to Skype, thank you to American Express, thank you to Dex Digital, thank you to Trevenous Group. And. And our newest sponsor, nextiva. Woo. I don't know if I'm ever going to call off the sponsors again. Today's tip, we're going to talk about the three types of clients, and they are in this order of quality. Good clients, no clients, and bad clients. Now you're thinking like. Mike. What are you. You lost your mind? I. I need any client I can get. I am desperate for clients. For God's sake, Mike, give me clients. The thing is, no clients are better than bad clients, because bad clients are like this. You render your service and they don't pay for you. They complain all the time. They take more resources than you have available to you. They actually cost you money. Good clients are ones that have clear expectations of what you're going to do, are. Are thrilled when you do it and pay you on time. No clients are second, because no clients means you now have the time available to find more good clients. It's the bad clients that keep holding you down. They keep sucking me back in. You know what that's from? I know you do, Michael. Every time I try to get out, they just keep sucking me back in. Sam.