Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Field Service Software Your Crew Can Actually Use

16 Oct 2026 · 2 min

Watch on YouTube

1:36

In this promotional video, Mike Andes—owner of a lawn‑care company— stresses that the most important question before switching CRM or field‑service software is whether the field crew will actually use it. He explains common failures where owners and office staff like a new system but field workers reject it, leading to bad notes, missing photos, and workarounds via text. Andes highlights HomeWorks’ Field Force mobile app, which provides crews with job details, property documentation tools, photo/video capture, upsell options, and a simple way to complete jobs and sync data back to the office without requiring technical expertise. He backs the claim with the real‑world experience of Augusta Lawn Care, a network of over 200 locations that serves as a proving ground for HomeWorks. To overcome adoption hurdles, HomeWorks offers a five‑day live onboarding program that walks teams through implementation rather than just handing over logins. Finally, Andes presents a promotional offer: a free first month using a four‑digit code, and an additional free month if the onboarding is completed within 30 days, encouraging viewers to act now.

Chapters

There's one question you should ask before switching CRM software that has nothing to do with the owner. Will your crew actually use it? Because I've seen this happen plenty of times. The owner loves the software demo, the office manager kind of likes the reports, and then Monday morning comes around and the guys in the field hate using it. Now you've got bad notes, missing pictures, and employees texting information back to the office because the system you bought never actually made it into the field. I care a lot about that because I own a lawn care company. HomeWorks isn't software I only see during product meetings. We use it in the same home service industry that we build it for. Augusta Lawn Care has grown to more than 200 locations, and the Augusta system gives us a real-world proving ground for what home service operators actually need. That feedback is important. The Field Force mobile app gives your crews the information they need without forcing them to operate like software engineers. They can see the work, document the property, capture pictures, video, and upsells, complete the job, and send the information back to the office. But software alone doesn't solve adoption. And that's why when you join HomeWorks, we spend 5 days doing live onboarding calls with you and your team. Your crew doesn't get handed a login and told good luck. We will help you implement it. If your biggest concern about changing software is getting your employees to actually use it, Click down below. You'll get the 4-digit code on the landing page for your first month completely free. If you get your onboarding completed during the first 30 days, we'll give you another month completely free. We'll help your team get through the switch. Click below to get the code.