Work Talents “Little Things & Details”

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Welcome to the Mike Hartman Show. Mike is a performance coach and former Stanley cup champion with the New York Rangers. Topics on this show are focused around stories, mindset and champions. Mike will also go into details about helping you with your pain points and struggles and finding motivational solutions on how to have the mindset of a champion. Now, here's your host, Mike Hartman.

This next segment, we're going to talk about the little things in details. And I'm sure you've heard that before. You may have heard it within sports. It's so important within business. And doing the little things in details will set you apart differently than everybody else. It will give you what I call as the edge, doing the littlest things. Getting up a little bit early is a little thing in detail. It's up to you on what you need to do and what you feel you need to do to reach your full potential as an athlete. I watch little athletes, I used to watch players and they would do the littlest things to get the edge. They would work on things, they would make sure they get that extra 20 minutes of a nap at that level. I know we can't take a nap at work, but they would fuel their body properly. Same thing within business. Taking care of your mind, body, taking care of yourself, making sure you get that proper sleep. The littlest thing here, a good example is a lot of us like to check emails late at night and really what that's doing is setting you back. So if you're looking at your emails or your phone and you can't sleep well, that little blue light's going to keep you up. I'm sure you've heard that before. Now you're not going to get to sleep and now you're going to show up to work tired and you're not going to be one. You know what I call be one with the game, which we're going to talk about next in the next segment. But it's important that you do those little things. The littlest thing is helping out a co worker, somebody new that comes into your business. What can you do different to be an impact on that person, go out of your way, help them, lead them. You are new once in the company or it could be anything. You have your own business and do the extra things that are going to set you aside from everybody else, whatever that may be within your business. I talked about in the earlier segments when we started with a plan. So it's important that if you haven't listened to all of the other ones, please go back to the beginning and listen to the beginning, where it starts off with the assessment. But I talked about a dentist who did the littlest thing to make a patient feel comfortable by putting a cool towel on the back of their head, making them feel comfortable when they came in. So now this patient felt so much better. And what's that patient going to do? Well, a lot of businesses are built on word of mouth. That patient's going to refer several people to you and share with everybody what you did to help them feel better. Boy, I went to this dentist. God, they were so great to me. I hear it all the time, even with doctors. Boy, that their bedside manner was so professional. It was great. It put me at ease as a patient. I worked with an automotive company and the automotive company would have people come in and they would really listen to people's problems. You think they're excited about taking. Taking their car and they know it's going to be thousands of dollars. A lot of people think, oh boy, great. I'm going into a shop and boy, they're going to take advantage of me. But instead, I've watched some of the people I've worked with. There's a gentleman here in Charlotte, North Carolina, the owner of Certified Collision Services, and I've worked with him for years, and I absolutely love the way he treats people. And he teaches his own people that he's got two big shops and. And I'm not giving him a plug to give him a plug. I mean, most of our listeners are all over the world, but I watch him and he's so good to everybody. And everybody I talk to, even in town says, oh, I go to Certified Collision. Well, guess what? I did. I got my car fixed there. I know my son has been there. I say, my former in laws, or you call them your. I don't like to use the word ex in laws. They were there. They tell people, next thing you know, everybody's going there. And it's. Everybody knows them because of what he's doing. He's giving everybody great service. By what? Doing the littlest things in details. I have another friend, his name is Mike Montemoro, another friend who I work with, and he's great. He always wants to help people. He wraps cars, in fact, what a great business he is. He puts that stripe on all the cars that come into the dealerships. It's crazy. It's a heck of a business. And I remember he told me he has a New York accent, came here from New York, and he started going and I say, door to door, door to door, dealership to dealership, telling everybody what he does. And can you imagine just from the south here, back about 18 to 20 years ago, wasn't easy to knock on doors if you have a Southern. If you don't have a Southern accent in the beginning here, you didn't fit in. Now, it's not like that. Now, I'm not making fun of people with a Southern accent, but what I'm saying is it was very hard to get into places. Well, Mike told me that he did the littlest things in details just to get in. Now, I don't know if it was bringing. I can't remember everything, but it was maybe bringing him lunch or doing something to get into the dealerships. Now, I think he's in every dealership here, all over the Carolinas and all over the place. And he franchised his business out. And that's called the little things in details. And I'm using these two examples. And yes, they're. Now, I built a relationship with both of them. They're my friends, but that's why I'm allowed to use this example. I don't usually talk about a lot of the companies that I work with, but they're great. I talked about earlier about my friend's dental practice and how everybody likes them because of the attention he gives to everybody. I remember, you know, my girlfriend said, boy, I went to this doctor, and the doctor listened to me. Just listen to what I had to say. Boy, this was great. And those are little things in details. There's nothing magic about this. There's nothing magical about this. Now I have an experience where I walked into a dental practice and I would never say their name. And they have different practices, and the first thing came out of their mouth was every F bomb. And they want to know why there's an issue with their leadership. Every. I mean, I heard every. Every bad language, and it wasn't even in the Carolinas. It was. It was outside of the Carolinas in New York City. And I was trying to help him. Every word was the F word and bad language and talking about this person. And, boy, I had a pit in my stomach when I left there. A real pit. This was in New York a few years back. And I said, why, boy? Why did they. Why did they do that? That's not even a little thing in detail. That's just a mistake. I mean, I also heard. I again, never say names, but major companies are going up on stage and they have their whole sales team in there, and they're really cool using this really bad language. And maybe times have changed, but to me, that's not a little thing in detail. A little thing in detail is treating your people on your team, your employees, with the utmost respect. Now, I know Mark Messier just. He's coming out with a book, but it just came out. And you can't win alone. I don't know if that's the exact title. And everything he did was the littlest thing in detail. That's why he's won all those championships. And he was the best leader in hockey. If you don't know Mark Messier, he was the captain of the New York Rangers. I watched him and I learned from him every day. I even told him a couple years ago, I said, you're like a hero of mine. He almost laughed. He gave me a hug. I said, you're a hero of mine. Everything you do, everybody you care about, you touch so many lives by just the things that you do. And I'm going to tell this little story. We had a gentleman that. I'm going to end with this. It's a great sports story. It is great to me, anyways. But we had this gentleman that used to hang out by the Rangers dressing room. Before I got there, I was told this. And he would hang out every day we practice. It called Rye Playland in Westchester, New York. And this gentleman was there with the Ranger jacket on. And I believe Messier would see him every day. And he says, you're here every day. He goes, I just love you guys. I think he might have been. Could have been 80 years old then, or maybe, maybe a little bit older, I'm not sure. And Mess invited him in, I believe, or somebody invited him in and he became. He passed out towels and everybody tipped them and took care of him. Believe me, Mark Messier and I know the boys really took care of him. And the year we won the Stanley cup, he doesn't go to the games. He just would show up all the time. He was probably offered tickets at any time, but I don't know how many games that he went to. But. But the point is that he was around our team every day. And then the next year, the following year came. We had the lockout year. We won in 94. We won the biggest parade in New York City. A million people. Everything's great. Well, the next year, all of us show up for the season in January because it was a lockout in 95. And our guy Benny was in the. Was in the dressing room and passing out towels and Mark Messier calls for a meeting. He says, everybody, I want everybody in here. And we got our Stanley cup rings. They were beautiful. We got them, like a few days earlier. And he says, everybody, here. He goes, where's Benny? And Benny says, here I am. You know, older guy, gentleman comes in and he says, come here. And he goes, oh, my gosh, what did I do wrong? And Mess hugs him and says, now, everybody, you know, it takes a team to win a championship. It takes everybody, just like his book. Like, just like his book said. And he's opened up and he gave. He got a Stanley cup ring. Now we want to ask how that happens, because I know they break the seal. And I know Mark Messier made sure that this person who passed out towels was every bit as important as anybody else around us. Not like this dental practice I went into that was just swearing and acting. I can't even. I don't even have words for it. But this was a true leader. This was called. This is a little thing in detail and something that has stuck with me for 25 years. And for me personally, I learned from him. Now, if I see somebody that needs a coffee at Starbucks, I try to do the littlest things within myself not to get anywhere. I'll buy that person a coffee. I'm not trying to get a pat on the back, but I learned from a Mark Messier. Feel free to ask any questions. Right down at the lower bottom, you'll see that little blue icon with. We're looking forward to helping and leading you to make sure that your business or your practice is going in the right direction.

Thank you for listening to this episode of the Mike Hartman Show. If you're enjoying what you've heard so far, please feel free to rate, subscribe, and leave a review on your preferred podcast listening platform. We really appreciate that effort. We'll catch you in the next episode of the Mike Hartman Show.

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