Natalie Fisher teaches how to answer the interview question about showing respect for someone's feelings using the SARI formula. She walks through an example where a coworker goes over budget, showing how acknowledging their feelings and collaborating on a solution builds trust instead of reacting with anger.
All right. Hi, my name is Natalie Fisher, and in this video we're going to answer the situational interview question, tell me about a time you showed respect for someone else's feelings. So what we'll cover in the video is how to answer the question, a sneak peek into the mind of why they're asking this specific question, and a concrete example so that you can understand how exactly you break down this question and how exactly you can answer it. So stay tuned. So tell me about a time you showed respect for someone's feelings. This was a question that was sent in by one of my subscribers, so I decided that we would do a video on it. So we're going to use the SARI formula, just as it says in all my videos. A specific example of this could be saying that the person you directly showed respect for and an example of their feelings. So what's the point of this question? This question is to find out how sensitive to other people you are, how in tune you are with other people's feelings. If the job requires a lot of people skills, this is a good question to determine how those people skills will show up when you start working there. So do you have empathy? Are you someone who can relate to other people, or are you kind of just very task-focused and just want to get the job done? So that's why they want to know. So you're going to be answering using the SARI formula, which we'll go through here. And SARI stands for situation, action, result, and interesting features. And you might have heard of it before, it might be called STAR or SAR or anything, basically the same acronym that means the exact same thing. So I like to do the most comprehensive version, which is SARI, so we don't miss anything out. So you'll want to tell a powerful story here, and it's going to You're going to set up the story so people know exactly what's going on, and you're going to end it by explaining how you rose to this challenge and how you ended the story successfully. So let's jump right into an example. Step 1, the situation. For example, a person made a mistake in your department, and you know that they felt really bad about it. So say this mistake was they went over budget by a fair amount. For the quarter on a large event. So that's the situation. Step 2, what did you do here? Say, I knew that they felt bad and that there was no use getting mad at them and making them feel worse, so I took action, which was: 1, I said, I know that you're upset about this. So you acknowledge their feelings. How can I help you fix this mistake? What can we learn about this mistake together, and how can we use this? So let's work together to see where we can compensate for this budget overage by cutting the budget from other places, for example. Let's do it together. I'm here for you, and we'll get through this. You were able to move forward after the mistake was done, so creating an even stronger relationship with this coworker for having gone through a difficult situation with them. So that's 3 steps to the actions that you took. So you don't want to have more than 3 actions because then the story gets a bit too long. So the result— what happened after all this? The coworker appreciated your understanding and your helpfulness, and moving forward, this coworker felt really comfortable coming to you for advice or help, just as someone who they could speak to as a sounding board or someone who they could rely on for help. And step 4, bonus interesting features. So what did you learn here? What went well? So you learned that getting angry at someone who's already angry at themselves has little point and does not better the situation in the slightest. And there you have it, the answer to that question. So how sensitive are you to people's feelings? Have you really asked yourself that question before? Do you know how you treat other people when they're feeling bad or when they've made a mistake? Thank you for watching. Remember, nailing the interview questions is great, but there is a lot more to interviewing than just answering those questions alone. In fact, if that's all you do is answer the questions, you've already lost. There's a whole thing at play here. It's called an interview strategy. So if you'd like to get started with me, you can learn more by clicking the link below. And the first thing you can do is grab my free guide. You get free instant access to this ultimate situational interviewing guide that I created. It has a breakdown of the SARI formula with an example, why it works so well. You'll get 10 concrete examples of the top 10 most commonly asked interview questions. For the behavioral setting. You'll also get the fill-in-the-blank templates for filling in your own answers. And if you're still getting stuck, we have 25 questions for you to ask yourself to get thinking about those stories. So you want to tell your own stories. Everybody has them, whether it's from a college dorm room, whether it's from a babysitting job, whether it's from the office. It's— they're everywhere in our lives. They show up. We just need to find, find them, craft them, make them sound good, and practice them, and we're set to go. You'll get all this in a beautifully designed workbook that's designed specifically to help you prep for your interview, and you will be set to go. Thank you so much for watching. My name is Natalie Fisher, and I will see you on the other side. Carly, stop that. Some people are really not empathetic at all. So there's this coach and he's— the lady goes in to ask him a question and she goes, I really have this problem. And the guy's like, $5 and I will solve your problem. Whatever it is, I will solve your problem. And so the lady's like, okay. She's like, okay, too bad. She gives him the $5 and so she starts telling him her problem and before she can even finish, he just goes, just stop doing it. Just stop it. Just stop it. And she's like, huh? Yeah, that's it. Like, his whole advice was just stop it. So you can see that's like the extreme of like non-empathetic. And then the person who cares or is very empathetic will be like, oh, and tell me more about that, and how did— how do you feel about that? And let's work through this together. And so you want to be— you want to come over as a bit empathetic.
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