A wholesaler's skip-tracing service charged $35 but returned wrong phone numbers. When the customer complained, staff blamed him for misusing it instead of owning the mistake.
What the heck's going on? What is she yelling about?
I spent $35 for something I can't use that your salesman sold me!
Beep!
Well, I can't get back!
Ma'am, I'm really sorry that the skip tracing didn't work, but you can't come in here yelling. It's not our fault you did it wrong.
I wonder what she bought that she's so mad about spending $35. I'll tell you what she's mad about, man. She listened to some guru about wholesaling and how all she had to do to get a deal was skip trace a list. So she did that. She spent $35 and she got all wrong numbers. And what happened was she skip traced the wrong list, but the guy didn't tell her that she had to do it a certain way. So she just wasted $35 of money. She's pissed. Oh dang, I wish she would have just done it the painless way like you showed me. Yup, don't be like that lady. Do it the painless way.