Nathan Payne's team backed out of a real estate deal after the seller had already packed to move. She's a hoarder, so those three boxes took real effort. He sits down with her to apologize and try to fix it.
She waves me in the house, walks me inside, and she points to something on the floor. She points to 3 boxes and says, you know what those are? And I'm like, no, what are those? Well, obviously they're boxes, but like, what is it? She's like, when I signed that contract with you guys and you said you were going to buy my home, I packed up my house. And then you told me 3 days later, you can't buy my house. And I put all that work into those boxes. And I was like, oh my gosh, I'm sorry. I'm sorry you had to do that. But sincerely, I was like, okay, maybe she got in her mind she's ready to move and we just crushed her dreams. I guess that's what happened. But I said, I'm sorry, is there anything we can do to make this up? Is there anything we can do to change things? And she said, let's take a seat. So that's when the negotiation started. I opened up my heart to her, she opened up her heart to me, and we started negotiating and talking about the scenario. It was hard for her to move. I'm not talking bad, but she was a hoarder. She had a lot of stuff. Packing up those 3 boxes was probably a, a big deal to put that stuff in that box and to just move on. And we crushed those dreams, you know, unfortunately.
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