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In this instructional segment, Nick Kugelman introduces the 1-3-1 rule, a concise framework for team members to present problems to managers. The rule requires the employee to (1) identify a single, specific problem, (2) propose three viable, researched options for addressing it, and (3) recommend one preferred action. Kugelman emphasizes that managers should act as editors, not authors, allowing frontline staff—who possess the most contextual knowledge—to drive problem resolution. The approach aims to surface significant issues to the front line, promote ownership, and ensure decisions are informed by on-the-ground insight.
