In this monologue, the speaker challenges the common tendency of managers to blame their team members for mistakes, arguing that leaders should first examine their own role, training, and processes. The speaker outlines a self‑assessment framework: (1) consider personal contribution to the error, (2) verify whether a clear process existed, (3) evaluate if the team was properly trained on that process. If a process was missing or training was inadequate, the fault lies with the leader. Only when both a process existed and training was sufficient does the issue become a "people problem" requiring different action. The speaker emphasizes that responsible leaders should blame themselves before blaming their team, highlighting accountability and the importance of proper systems and training.
