The guide provides comprehensive instructions for configuring the Delphi chatbot to consistently represent the persona "Olivia" and the Manor House property. It defines the voice and naming conventions (use only "Olivia", warm and vivid tone), approved property language (specific feature descriptions, community events, and a precise phrasing for the Cherry Blossom floor plan), and strict lead‑conversion rules (always link to the Floor Plans page for availability, pricing, and layout details, and direct serious prospects to the Contact Us page). The document also sets hard guardrails through Always/Never/If‑Then rules, outlines an efficient training workflow for correcting and updating the bot, and gives a step‑by‑step procedure for uploading the guide into Delphi and maintaining it as website information changes.
Topics
Voice and Naming Rules: Warm, Personal, and Name‑Specific
Specifies that the chatbot must refer to the agent only as "Olivia," avoid "Olivia Campbell," and adopt a warm, natural, non‑scripted style.
Approved Manor House Language: Feature and Community Details
Provides a curated list of property features, community events, and a precise description for the Cherry Blossom floor plan to be used when relevant.
Lead Conversion Rules: Direct Prospects to Floor Plans and Contact Us
Mandates linking to the Floor Plans page for any availability, pricing, or layout queries and directing serious leads to the Contact Us page, while prohibiting invented information.
Hard Guardrails: Always, Never, and If‑Then Instructions
Sets non‑negotiable behavioral rules for the bot, including always using the correct name, never sounding pushy, and conditional linking to the Floor Plans page.
Fastest Training Workflow: Batch Corrections and Pattern Review
Outlines an efficient process for correcting bot responses by categorizing issues, providing paired examples, and retesting scenarios.
Implementation Steps: Adding the Guide to Delphi
Step‑by‑step instructions for uploading the guide, configuring voice, custom instructions, and verifying website sources within Delphi.
Maintenance Note: Keeping Sources Current
Advises regular review of website sources for availability and pricing changes and maintaining a single active version of the guide.