Pamela FurstSenior Manager, Customer Success

Hootsuite Named the Winner of the 2022 Illuminate Outstanding DevOps Award

Name: Hootsuite Named the Winner of the 2022 Illuminate Outstanding DevOps Award
Uploaded: 2022-11-03T14:00:08+00:00
Duration: 1 min 38 s
Channel: Pamela Furst
Description: In this acceptance speech, Alex McRoberts, Senior Development Manager at Hootsuite, celebrates winning the 2022 Outstanding DevOps Award. He outlines the…

3 Nov 2022 · 2 min

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1:38

In this acceptance speech, Alex McRoberts, Senior Development Manager at Hootsuite, celebrates winning the 2022 Outstanding DevOps Award. He outlines the evolution of Hootsuite's DevOps practices over the past two years, highlighting the adoption of continuous delivery, feature flagging, blameless postmortems, and self‑service platform interfaces. A major focus has been on Service Level Objectives (SLOs) and error budgets, growing from none to over 120 SLOs, which now guide reliability work. The team implemented DORA metrics, visualized via Jellyfish, and increased contract testing between services to lower change‑failure rates. They also analyzed pull‑request cycle time to reduce lead time for change. McRoberts credits the partnership with Jellyfish for accelerating these improvements and thanks the Jellyfish team for their platform and support.

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Hey, my name is Alex McRoberts, and I'm a Senior Development Manager at Hootsuite. It's my absolute pleasure to accept the 2022 Outstanding DevOps Award on behalf of all the developers and development leaders at Hootsuite. Over the past few years, we've made strides in our DevOps processes that have enabled us to be performant at a world-class level, implementing practices and tools that incorporate continuous delivery, feature flagging, blameless postmortems, and true self-service interfaces for our platform components. In the past 24 months, we've had a strong focus on SLOs and error budgets, ramping from zero SLOs and no understanding of how we can leverage error budgets to prioritize investment to over 120 SLOs and teams regularly spending time on reliability work today. Implementing DORA metrics, capture, and displaying these metrics by Jellyfish has only allowed this work to accelerate. Teams have increased the number of contract tests between services to improve change failure rate and analyze their pull request cycle time to help their teammates reduce their lead time for change. It's been fantastic to partner with Jellyfish on this journey, and it's clear that without Jellyfish, we wouldn't have been able to move as quickly as we have on improving our productivity. We want to thank the team at Jellyfish for all their hard work building their platform, helping us along our journey, and set— and for celebrating our progress with this reward.