How to Successfully Manage Client Expectations in Project Management #projectmanagementtips #leader

10 Sept 2024 · 1 min

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0:54

A client demanded a final outcome with no clear expectations. The speaker proposes inserting a design phase and checkpoint before committing to anything, breaking the vague request into smaller pieces so the team can actually assess what's possible.

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I was in the room. There was another project manager from Daniels in there. And the client kept asking for the end result. And I was like, I don't know that we know what the end result is. And by the way, we haven't collected expectations on that. And we, on our side, were saying, yes, we can do that. I was like, no, we can't. And I was like, why don't we do this? Let's do a design phase and then we can do a checkpoint at the design phase to see if we're capable of delivering what you guys want. Make sense? Chewable chunk. Instead of trying to meet an expectation, a very ambiguous expectation, put it into a chewable chunk. And then we can walk away, they can walk away, but everybody's happier than if we try to deliver the whole thing and the thing gets off the rails along the way. Make sense? Chewable chunks.

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