Patrick Mosher breaks down the "unit of value" concept that helped him close millions in contracts. Direct sales are the most expensive channel, so he emphasizes maximizing that unit's performance through a three-step process: set up, show up, follow up.
Chapters
And then I would tell them, so you need to set up, show up, follow up. That diagram, I have sold millions of dollars of work to clients on that diagram. And I would get up to the whiteboard that's in the room and I— that is the unit of value of sales. They're like, it's like, that's a salesperson talking to a customer. The most expensive route to customer is your sellers. You know, it's a lot cheaper to sell, to do resale, to do renewals, to do online sales. That's a lot cheaper route to customer. The most important, the most expensive way is to pay somebody to go talk to a customer. I have to pay the salary, I have to pay this guy incentives, I gotta send him to Aruba if he does really well. This is an expensive route to customer. So that unit of value, and I would draw a green, if I had green, I'd draw it in a green circle around and I'd go, That is the unit value, the unit of value for sales because that has to go well, extremely well. And then I would tell them, so you need to set up, show up, follow up. And they'd be like, no consultant has laid it out that simply to me before.