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In this short, the speaker critiques a common misconception in sales where practitioners believe they are establishing rapport when they are not. Drawing on extensive personal experience—from door‑to‑door canvassing in his youth, through direct‑marketing campaigns, to current hotel sales—the speaker emphasizes that genuine rapport is essential for successful selling. He suggests that many salespeople merely think they are building rapport, but a deeper psycho‑analysis reveals a lack of true connection, implying that authentic rapport must be consciously cultivated.

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