Peter Vander WallFounder driving creative community growth

Funny how you get this great treatment

Name: Funny how you get this great treatment
Uploaded: 2024-10-28T13:00:04+00:00
Duration: 20 s
Channel: Peter Vander Wall
Description: A short conversational transcript (YouTube) where two speakers discuss American Airlines' Concierge Key status and the contrast between personalized…

28 Oct 2024 · 0 min

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A short conversational transcript (YouTube) where two speakers discuss American Airlines' Concierge Key status and the contrast between personalized ‘white glove’ ground treatment (home pick-up, baggage handling, dedicated AA employee, text/voice memo assistance) and the unchanged in-flight experience of flying American Airlines.

I have this status at American Airlines called concierge key. Okay. They'll pick you up from your house. You don't have to, like, check in. They just take your bags. They drive the golf cart to the front gate. It's insane what they do. A full time employee at American Airlines that's dedicated just to me. Wow. They'll text me, they'll call me, hey, do you have any flights coming up this week? I'll text them, hey, change this flight to this and I'll voice memo them. They take care of everything for me.
It's funny, you get treated with, like, this white glove status all the way up to the plane, and then at the end of the day, you're still flying American Airlines.
That's tough.