A short talk advising when and how to terminate relationships with difficult or low-value clients. Emphasizes protecting team members from disrespect, and using pricing changes (raising minimums) or polite referrals as tools to transition away from lower-tier clients.
How to fire a bad client. So it depends what they did, right? Because if they're kind of just like a pain in the butt and they don't pay you a lot, then that's one thing. But if they're like openly disrespectful to your team, they're not treating your team members well, then that's an immediate you're gone. I will do whatever it takes to get rid of that type of client because my team is valuable, they're extraordinarily good at what they do, and they don't deserve that kind of disrespect. But if it's somebody who's just like, maybe on my lower pricing tier and I'm trying to move away from that line of service, then what I'm going to generally do is very politely let them know, hey, we're raising our minimum price on this service to X. I totally understand if that doesn't financially make sense for you, and I'm happy to refer you to somebody who might be able to still serve you at that price level. Most people will understand. And if they really value your service, then, hey, they're paying your higher pricing tier and now you're happy. If they don't value your service at that level, then that's fine. They'll find somebody else. And if they really take that message hard, then trust me, they're not worth your time anyways. Just let them be mad. It's fine.
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