In this instructional video, Praveen Calvin explains how businesses can boost sales by systematically gathering and leveraging data‑driven customer insights. He proposes a repeatable framework that starts with a structured three‑day training program for prospects or clients. At the end of the program participants are asked for feedback, and the trainer then conducts intensive one‑to‑one (1:1) follow‑up sessions with at least 50 (ideally 100) attendees to dig deeper into their true needs, concerns, and usage contexts. All feedback – collected via Zoom, WhatsApp, email, or phone – is recorded, stored, and later analysed to inform product or service improvements. Calvin stresses the importance of timing and channel choice for messages (e.g., ensuring a WhatsApp notification reaches the customer promptly) and demonstrates a post‑purchase support loop using a water‑purifier case study: after installation, the seller follows up at two weeks and again at three months with filter‑change instructions, video guides, and a channel for further queries. Throughout, he highlights the need to listen to the customer’s “heart” rather than assume needs, to use concrete data points (e.g., price of 20,000 INR, number of participants, response rates) for decision‑making, and to build an internal data repository that continuously fuels sales strategy.
Chapters
நம்மடை இயு சணல் லூட நம்மடை ஶேரிோண்டு இரிக்கினது sales நி ஸஹாயிக்கின்ன சரியாய informations ஆண. இந்நு நம்மடை இயு வீடியருடை ப� 3. Need to know the need of the customer प्रच्चुड़ डेप्थ लेकि जन निங्गडा उरु चिन्धिय कउण्डु वाणायत आगरी किणनद. उन्नमतायत, जन एरु चृरी उदाकरणम, � Let it be a training field or a training program or an education. There are many people online who are helping through their knowledge. If you are giving a training program or a trainer, I shall show you how to understand the customer need. Trainer first publishes his 3 day course. Its a structured course. Its a 3 day program. Normally at the end of the 3 days he will take feedback. இதின அகத்து இருக்குன்ன நம்பேஸ் நம்மல வலரயச் சற்றத்திக்கணா. 100 பேர ஆள இதின ஆத்து பங்கடுத்தியங்கள். 100 மிம்பேஸ் ஆனா உண்டங்கள். ஸூமினா� He does a product or service after 3 days of training. But the real learning is to go in depth than what people say in the zoom. Do 50 one to ones. 1-2-1 sections to do. 1-2-1 means after a week of Zoom, the person who is taking part in this class, like an interview section, you can conduct a 15 minute session. By doing this, you will get a lot of data. This is to clear the route and to understand the need of the customer. When we do these 3 programs, we talk to them. We need atleast 50 people to do this. 100 is the best. But atleast 50 people should be in a 1 to 1 section and talk to them. You will get the time to talk to them. If we are late in any of these 3 days, it will be because of the customer feedback. When we talk to them, we can write down the points that we get from them. You can record it as an internal purpose. After a training program, you can talk to them one to one. Just talk to them. Customer will tell you a lot of things. They might be attending the training on mobile or laptop. There might be other problems. They might be worried about the training or service you give them. List out all these things. We will get a lot of points. All these points will help us to understand a good customer when we come to the next product. We will get a data insight when we do a program. பலப்போது நமக்கு feedback பறையின்னவருடைய எண்ணம் நோக்கியால, இதன் ஆற்று 20 பேரு feedback பறையின்ன. பாக்கிய உள்ளவர் எல்லாம் ok ஆன்று நமக்கு விஜாரிக்கும். பக்ஷே, நமக்கு payment சியா अगर निङ्ञलकि इन्सेट किटलपो, नाल नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नहीं नह Now if you are a person who gives a physical product, let it be a water purifier. We give a water purifier product and the customer uses it. After 2 weeks, we give a product for 100 people. When they install the product, the water is very purified and everything is ok. After this, I am duplicating this formula again. The owner of the business should be very careful here. What I am teaching here is to understand the need of the customer. Often we think that we know the need of customer. But its not like that. Waterbeefare அணக்கு 100 வரக்கு பணத்து கொடுத்தல, அந்த 100 வரக்கு 2 அழச்சு கழிஞ்சட்ட்ட்ட்ட்ட்ட்ட்ட்ட்ட்ட்ட்ட்� time gap வருணா ஸமயத்து, அவருமாட்டு relation நேரத்தே build இதார் மாத்ரமே 1 to 1 ஸமயம் கிட்டுத்துளோ. நமில் இப் We have to ask him some questions related to the product. It will take only 10 minutes. He will fix a convenient time for us. Then பரோடேக he will come to zoom and give us the feedback. We will switch on the camera and talk to him for sometime. They might have enquired about this product for a long time and finally bought this product. Maybe the product you gave them is more valuable than the previous product. They might have a lot to say. Even if the product we give them is small, when we do one-to-ones with them, we can get to know them better. 5-6-7-8-9-10-11 Business owner சயியாரணா சயயாரணா சயயாரணா சயயாரணா சயயாரணா சயயாரணா சயயாரணா சயயாரணா சயயாரணா சயயாரண� We should listen to our audience. There are two things I would like to say. One is that there will be a person who has invested in a business. पकर अतेकं चियिन्ना, इपाक्योला कोरय आलक्कारे, மैनेजेजेसने பலातो விட्टे फீड்ாक அடுकுनो, பலा க In the beginning, I requested a minimum of 50 people to pay for it. I have consulted many people. Even people who have a lot of turnover, even if it is a minimum of 50 people, the person who paid the money or the business owner has not sat in the zoom for 10 minutes. He has seen it directly on the phone. It is not necessary to see it physically. Since it is online, you have to see it in zoom and talk. But at the same time, without coming down, If we do things while sitting up, we will never get that feedback. But at the same time, if we come down, we have to do things while sitting down. There is a big difference between this and that. What we do while sitting up and what we do while sitting down is Our customers should be able to listen to our feedbacks. Only when we listen to them, we can know the real numbers. We should be able to understand the customer's efforts and issues. Data insights are usually done using numbers. But when we go into a little more depth, we should be able to understand the customer's heart. If you are a person who does any product or service, you should be careful. 50 பி. அட. எல்ல நீங்கள 1 to 1 sections சேயித்துட்டோண்டோ இண்ணு சேயிக்கியா சேயித்துட்டோண்டோ இண்ணு சேயித்துட்� 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 INR அவர்களுக்கு 20,000 प्रलत्तरत्तिलाण, INR அவர்களுக்கு WhatsApp नमम் कॊटिक मेसेज् पोलुम, अयि dots करत्त वरन. नममल, इयर प्रटक्ट वाङि, इமिडிयटा 20,000 INR அவர்களுக்கு 20,000 IN I got the message when it was getting late. He used to talk to me in a cool manner. But we have to keep a record and use it as an internal study. That's a big insight. We sent a message but the customer didn't get it. The customer got the message at 5 in the morning. That's also a problem. If a customer doesn't get the message within a second, that's a problem. We have to ensure that. 3 days later, I checked நாம் ஒரு email ஆயிக்க கேண்டு வழக்கிறோம். Email அல்லங்கள் Whatsapp அல்லங்கள் notification ஆயிக்க கேண்டு வழக்கிறோம். Sir, எங்கணி இண்டு products உயிச்சுட்ட எல்லாம் fungy இண the message. on the connecting anything in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle of a student in the middle Water of a student in purifier the middle of a student in பற்தேயத the middle of a student in the middle of a student in the middle of a student in the the middle of அது கதி மாட்டா வாங்கி களியால இதர ஸமையஂ களியப்பா அதனே ில்ட్ரோ மட்டு மாறைய� 3 மாதம் வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும்போது வரும Sir, it will be 3 months since you bought the product. I shall tell you how to change the filter. I shall save this video and purchase the filter in this link. You can connect me if you need anything. If you send me a video in e-mail, you will get it in 3 months from the customer. The customer will be very happy. If you have a system to receive the customer's feedback accurately, पूर्णमायट नमन इरि डेटा ड्रिवन बिस्णस लेकि ओम. डेटा ड्रिवन नमन इरि नमन एत्तर पेरा सर्वियं नोण्ड, अथ� மற்ற ஒரு வீடியமாட்டு நம்மக்கு வீண்டும் காணாம. நீங்கள ஆகரைக்குண்ட ஸ்ஜட்யட்ட்டுக்கள. இயொரு சணல் லூட ஸேலஸ் மாய் ந்தப்பட
