cockroachdb aws hackathon - build with agentic memory

Name: cockroachdb aws hackathon - build with agentic memory
Uploaded: 2026-08-18T20:52:11+00:00
Duration: 4 min 10 s
Channel: Ravindra Singh Shah
Description: A support automation system uses agent memory to keep ticket conversations persistent. A customer creates a ticket, a supervisor agent breaks it into…

18 Aug 2026 · 4 min

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4:10

A support automation system uses agent memory to keep ticket conversations persistent. A customer creates a ticket, a supervisor agent breaks it into tasks for specialized sub-agents, and responses post back to the original ticket so customers can follow up without starting over.

Chapters

Enable ticket conversation and agent job memory.
The result is faster, traceable support automation without relying on one monolithic AI agent. Suggested screen flow. Is user is logged in, user comes in and writes a ticket. User can select the category and then write in some descriptions. I will just copy paste from online and we can see how it works. So ticket submitted and ticket is queued. Supervised agent will make a plan and allocate tasks to sub-agents. Once the response is ready, if it is resolved, we'll get the response updated here itself. And we can also see here that a waiting customer is there. And so if the customer wants to do a follow-up with it, they can do completely using the same ticket ID.