Rick WhitePresident and Co-Founder of 180BIZ

Don't push, Ask better Questions

13 Apr 2026 · 1 min

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When you push people, they push back. Leaders and coaches get better results by asking open-ended questions instead, shifting from confrontation to collaboration. People with histories of manipulation are especially sensitive to pressure.

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See, the worst thing we can do as owners or leaders or mentors and coaches is to push somebody. When you push somebody, their natural reaction is to push back. But if you're coming into this curious, you're coming into it with questions, now all of a sudden it changes that dynamic. It's like, hey, help me understand what the issue is here. It seems like you have a problem or where you're not really in tune with this or on board with this. Can you help me understand? Maybe they had an experience where this was a form of manipulation or something from another shop, at another shop, and they don't like the way it feels. It triggers them that way. You know, if you just push and they push, it's going to escalate into a place you don't want it to go.