Rick White breaks down performance into three components: ability, motivation, and focus. When someone underperforms, one of these three is missing. He gives managers three diagnostic questions to figure out which one and fix it.
Chapters
So what I want you to be able to do is step back. I want to give you something, 3 questions, a simple, simple framework that's going to help you isolate where the issue is and point you in the direction that you need to go with when you're talking to your team member. So I want to give you a performance equation. It's super, super simple, and it works every single time. When we're looking at the performance of an individual, Ready for this? Listen to this carefully. Write it down. Okay. It's ability times motivation times focus. So think about this for one second. If you have any kind of performance issue with somebody in your job, it is literally going to come down to one of those three areas.