Rick WhitePresident and Co-Founder of 180BIZ

You Keep Complaining About It. So Why Haven’t You Fixed It?

28 Aug 2026 · 1 min

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1:09

Rick White argues that complaining without action is an unresolved decision that strips you of the right to complain. He says the only way out is to treat each complaint as a trigger for concrete action, not an excuse to tolerate a problem you know needs fixing.

Chapters

I've boiled down all complaining into one of two camps. People only complain about two things. They either complain about the way things are, or they complain about the change to make it better. Sometimes complaining allows you to keep living with the very thing you say you can't stand if you're unwilling to change it. At some point, you lose the right to keep complaining about it. If you've been complaining about the same team member, the same process, too much work, too little work, the same customer, whatever, or financial issue, you don't have a complaint anymore. You have an unresolved decision. You break this cycle when the complaint becomes a trigger for action. Instead of an excuse for inaction. You don't have to be somebody who never complains, but don't ever become somebody who uses complaining to tolerate what you know needs to change.