Stop 'n Shop locations are showing empty shelves after a system outage affecting back-end applications and deliveries. The company is investigating with external cybersecurity experts and contacted police, but hasn't confirmed ransomware. Pharmacy systems were temporarily taken offline.
Chapters
Ben, you know, there's definitely fewer items on the shelves. Take a look at this video here. You can see they've got a sign posted in the meat department saying a system outage is affecting their behind-the-scenes applications, deliveries may be delayed. We saw some empty shelves, especially when it came to more of the perishable items like the meats, produce, the dairy. Stop 'n Shop's parent company says they're investigating the issue with the help of external cybersecurity experts. They are not confirming this was a ransomware attack, but they are saying they've contacted the police.
You know, due to the fact that they have so many stores, all it takes is for one compromise to bring down a part of the network, a part of the system that essentially makes it inaccessible. You notice it right away?
Oh, big time. They— their stock is down because it's a store that's always well stocked, and today it was not.
Now, a spokesperson for Stop Shop telling us they're committed to serving customers and they're working to ensure the stores are stocked in the coming days. They had to take some systems offline in including one that involves their pharmacies, but appears things are back up and running when it comes to those. But again, still a lot of shelves here that are empty here at Stop 'n Shop in Revere. That's where we're live this afternoon. I'm Peter Aliopoulos, WCBB News.
