Leaders often jump in to fix problems quickly, thinking they're helping. But your team reads it as distrust. That gap between your intention and how they feel it is where trust dies.
We want to make sure that it gets done and it gets done correctly. But at the same time, what message are we sending to our team members? We think, hey, I'm just going to fix it and get it done and we can move on. They think, you don't trust me and that's why you're jumping in to actually do this. We think it's efficient. If we just— I make the decision. If I get it done, the client is happy, the team member is going to be happy as a result of that. And that team member thinks, again, you don't trust me enough to actually let me do this.
