This is a YouTube video titled "Michael Scott and the Feedback Sandwich #leadership #shorts" containing a monologue by Simon Sinek discussing an outdated leadership communication model exemplified by a scene from "The Office." The content focuses on leadership skills and effective communication techniques as taught by the Lois Leadership Institute.
There's a scene in the office that perfectly demonstrates an outdated leadership model. Michael Scott approaches Pam. He needs to talk to her about something, and he gives her a compliment. He gives her the feedback. He ends it with a compliment. This is called a feedback sandwich. It's a very ineffective way to communicate. The issue with this model is the compliment, even if it is genuine, isn't going to be trusted. What needs to be addressed really isn't addressed. We at Lois Leadership Institute, we bring skills that help leaders become effective communicators.
