This is a YouTube video titled "The two phrases you should use as a leader #shorts #leadership" containing a leadership-focused talk recorded in March 2024. The speaker discusses the importance of leaders using the phrases "I'm sorry" and "I don't know" to demonstrate empathy, openness, and encourage team growth and innovation.
Two of the most powerful phrases that any leader can use are I'm sorry and I don't know. The ability to say I'm sorry demonstrates that you see them, that you have empathy for their experience. A true apology is a very, very powerful thing. The next is saying I don't know when you don't. Leaders don't need to be all knowing beings. Saying that you don't know actually opens up space for your team to innovate, to grow, to come up with creative solutions to help fill that gap. It also allows you to demonstrate that each and every one of us has the need and ability to grow and learn as people. I don't know can be very powerful for demonstrating that same sort of curiosity that you want your team to display.
