Trust isn't just about someone being honest or kind. You trust a plumber to fix a leak, not to argue your case in court. The speaker argues competence matters as much as character, and that people can tell when you don't trust them, which changes how they show up.
If we want to create an environment of trust, do we give it first? Have you ever felt that somebody just doesn't trust you for some reason? How does that feel? If we allude to somebody that we don't trust them, they know very quickly because you've experienced it before and you know what that actually feels like. People trust for different reasons. What's the common approach to thinking about why I should trust somebody? Because they're honest. Because they're nice. Because they're kind. And what did you just describe? They're competent. So it's not all about character. Some of it is about— now, if you got them both, character and competence, like, come on, I am not going to trust my plumber to represent me in court. I trust him implicitly. But am I going to trust him to do a job he cannot do? It's a different scale of trust that we're talking about.
