Short YouTube monologue using a glass/water metaphor to explain cognitive overload. The speaker warns that when listeners' "glass" fills (too much information), retention drops, so presenters should change tone, pace, or environment and deliberately pause to refresh and summarize. A recommended tactic is non-judgmentally asking listeners to paraphrase or summarize what they heard to check understanding and prevent overwhelm.
Somebody's brain is almost like a glass. And this water level starts to go up here. And when that starts to get too full, people's brains are not going to be retaining or taking more. It's our responsibility to change the tone, the pace, the environment, create some state changes where we pause, we refresh, we summarize what's happening. We often say, let me hit pause. So rather than continuing to overflow the glass, where people are like, I'm so far behind or I'm so overwhelmed, I don't even know what questions to ask, I stop before we even get there. Another key strategy that I use is I ask people, in a very non judgmental, non shameful kind of a way, to paraphrase or summarize what they have just heard or what they have just learned in their own words.
Trust and Leadership Lessons for FP&A From 100+ Top Leaders with CFO Jon Laudie
