Short excerpt from a YouTube video by Paul Barnhurst arguing that ERP adoption should prioritize user adoption and day-to-day use; the speaker compares ERP implementations to treating chronic back pain and warns that heavy-handed implementation processes can feel like risky, costly surgery that deters users.
Having people use the software is just the best and most healthy thing that you can do is how you really earn the software. I like when we started building dual entry, we said ERP is like chronic back pain. It just gets worse over time. People know they have it, they're aware of it, they want to get rid of it. But they've also heard of horror stories of people who go get back pain surgery and then come out with more pain with 100k bill and it's a 9 month recovery. Imagine showing up to somebody with back pain and saying, hey, I am a new guy. You've never heard of this hospital, you've never heard of me as a doctor. I'm the new guy in the block. But trust me, I have a better method to get rid of your back pain. But, but you have to go through this implementation process, which is surgery.
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