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Example of AI customer service for busy medical practices

30 Mar 2025 · 1 min

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0:50

Mark calls a medical practice after twisting his ankle playing pickleball. An AI receptionist assesses the injury, asks about pain and urgency, collects his details, and books him a same-day appointment with Dr. Smith at 4:30 PM. The demo shows how AI handles urgent orthopedic calls in a busy practice.

I was playing this new game called pickleball, and I twisted my ankle. It really hurts, and I think I might need to see a doctor.
I'd be happy to help you schedule an appointment with one of our orthopedic specialists. Can I get your phone number so I can follow up with some available times and dates? How's your ankle feeling right now?
Uh, it hurts a lot. I probably need to see somebody as soon as possible.
I'd like to get you in to see one of our doctors as soon as possible. Would you prefer to be seen today or tomorrow?
Today.
I've got a few openings left for today. Can I get your date of birth, please?
It would be December 18th, 1985.
I think I can, uh, squeeze you in today, Mark. We have a 4:30 PM opening with Dr. Smith. Would that work for you?
I'll be there.
Go ahead and, uh, put you down for 4:30 PM with Dr. Smith today. We'll have all your information ready when you arrive.
Thanks a lot, take care, bye-bye.