An AI voice agent named Zoe handles inbound calls for an ortho company event, greeting callers and collecting RSVPs via text. Built through a pro-bono collaboration with two PhDs in Vancouver, the technology could reshape customer service in medical devices.
Chapters
learn how to fly the jumbo jet. So I'm doing a dinner next week and I created an AI agent named Zoe after Franny and Zoe by JD Vance. And if you call, you know, and so I, I send you an email and I say, call this number for more details. And so then you call that number and Zoe answers. She'll say, thanks for calling. I appreciate you, you know, think considering the dinner. We're hosting 4 companies with 4 products. She can tell you anything about 'em. And at the end of it, she'll say, well, thanks again. If you wanna RSVP, you know, text Mark Maloney at this number and blah, blah, blah. Just like talking to a human.
So I think it's gonna change customer service for medical device, quite frankly.
Creating the actual company to market it to healthcare. I helped a couple of PhDs a couple years ago, kind of pro bono. And they were in Vancouver, Canada. One of them has a husband with a marketing company, international marketing company, and they created the actual AI program. Then they came to me and they said, do you want to bring this to US healthcare? I said, hell yeah, that looks like a lot of fun.