How ortho companies should handle crisis management as demonstrated by the drug companies examples.

23 Nov 2024 · 2 min
1:47

Pfizer deployed 4,000 sales reps to tell doctors to stop using a drug with safety problems, pulled all samples, and kept it off the market. The speaker contrasts this rapid, transparent approach with orthopedic companies like Exactech that mishandled crises by avoiding ownership, arguing that honesty protects trust.

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