Tiger BufordYour Orthopedic Industry Expert (free today)

The emotional impact of improving patients' quality of life - BoneChat #37

4 Aug 2024 · 1 min

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In this segment of BoneChat #37, Tiger Buford recounts how patients and their families have been writing letters to the FDA for years, often without the company's knowledge. When children receive the innovative "Magic Rod" device, they frequently visit the company to personally thank and hug the engineers who created it, prompting surprise from the CEO about the visitors' needs. Another speaker reflects on the heightened sense of responsibility that comes with seeing patients and families looking to developers to do everything possible for their children’s health, underscoring the deep emotional connection between medical device creators and end‑users.

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Yeah, we had patients writing and patient families writing letters to the FDA for years. We didn't even know about it. And then when kids got a Magic Rod, they wanted to come to the company and hug the engineers. And that was, you know, our CEO would say, all right, we got a visitor today at 3. I have no idea if they're going to be in a wheelchair. And they would come in and, you know, they wanted to hug the engineer that designed the Magic Rod.
There's such another level of responsibility with this because I, you know, I've gotten to know a bunch of patients and families and that, and it's like they're looking at you like, man, you have to do everything you can to help my kid.