Tim BoyleDirector of Sales & Business Development at REVA Global Medical, REVA Global Medical Virtual Professionals · Director of Sales & Business Development at REVA Global Medical | Driving Practice Growth & Global Profitability with Care & Precision

Stay Visible. Stay Trusted. Stay Chosen

Name: Stay Visible. Stay Trusted. Stay Chosen
Uploaded: 2025-10-02T11:04:27+00:00
Duration: 45 s
Channel: Tim Boyle
Description: In this segment of the video, Tim Boyle (Speaker A) and a co‑host (Speaker B) discuss how virtual assistants (VAs) can be employed by medical practices…

2 Oct 2025 · 1 min

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In this segment of the video, Tim Boyle (Speaker A) and a co‑host (Speaker B) discuss how virtual assistants (VAs) can be employed by medical practices to actively solicit online reviews from patients. They emphasize that online reviews are a critical factor in a practice’s reputation, influencing prospective patients who check Google and other platforms. The conversation outlines a typical outreach cadence—contacting patients every 7 to 14 days—to keep them engaged within the practice’s ecosystem. They also explore how VAs can be tied into existing marketing data triggers, such as events that signal the optimal moment to request a review, and note that VAs can generate content a few times per week to maintain visibility. Overall, the dialogue positions VAs as a strategic tool for continuous patient engagement, reputation management, and integration with broader marketing workflows.

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The reviews are extremely important, right? So VAs can also reach out to patients to get reviews as well. And then that again pushes— that will push them into the community, etc. So that is one of the things we're seeing as well.
Do you see that? So that's a pretty commonplace responsibility already, that just whether that's plugging into a technology or a workflow that they're reaching out to patients for online reviews.
Yep. And that's very important because obviously we know, you know, everyone's looking at online reviews today, no matter— like I said, no matter what business it is, we're always looking at it because you have the Google reviews or wherever you look, you're looking right at those reviews and how many stars you have. So like I said, that's something that we find that's very, very beneficial for practices.
Is there any layer of data that these VAs start to interact with, whether it's from a marketing kind of internal Maybe, I mean, maybe it's even just kind of the event that would trigger when to reach out for a review. Is there a way to think about any kind of leveraging of your own data or systems with these VAs as well?
Yeah, so typically we have them reach out once every 7 to 14 days just to re-engage them and just to keep them inside that, inside kind of your ecosystem, like you said, because we do Our virtual assistants actually do content, like I said, a couple times a week, which is always in front of them.