A short advice clip by TJ Walker on handling situations when you do not know an answer. Walker lists common but unhelpful reactions (appearing embarrassed, humming, or making up an answer) and recommends admitting you don’t know, offering to help find the information if possible, or moving on to the next issue.
What do you do if you're asked a question and you just don't know the answer? You could look embarrassed, you could go like this, you could look up, you could hum and a hum and hum. You could make up something. Hoping you sound smart. No, just let people know. I don't know if you can help them find information elsewhere, do so. Otherwise, go on to the next issue. No one will remember.
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