Tom BurtonCo-Founder, COO and CTO of LeadSmart Technologies

CRM works great...until it doesn't #CRMAdoption

Name: CRM works great...until it doesn't #CRMAdoption
Uploaded: 2025-09-08T17:22:52+00:00
Duration: 47 s
Channel: Tom Burton
Description: YouTube video by Tom Burton titled "CRM works great...until it doesn't #CRMAdoption" discussing CRM implementation challenges and the importance of rapid…

8 Sept 2025 · 1 min

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0:47

YouTube video by Tom Burton titled "CRM works great...until it doesn't #CRMAdoption" discussing CRM implementation challenges and the importance of rapid deployment and customer engagement. Highlights Lead Smart Channel cloud product’s focus on quick time-to-value; cites a customer reporting over 80% daily user adoption and >20% revenue growth after adoption. Tone is sales/consultative with practical case evidence.

Questions this video answers

Over 80% of people using the software every day.

More than 20% revenue growth.

Chapters

We talk every day to companies that have had CRM solutions in their business before. Maybe they've had an experience with a Microsoft Dynamics or a Salesforce or products like that where they've had failed implementations or struggles that go with that because they don't get return on investment. Our single most greatest focus within the Lead Smart Channel cloud product and as a company, is to quickly get companies up and running and see return on investment and get engagement with customers. Had a great conversation last week, Tom, with a customer that says They've got over 80% adoption of people that are using the software every day and they're driving 20 plus percent revenue growth in their business. So if your company has struggled with implementations and issues with CRM and other technologies before, we'd love to talk to you and help you on your digital journey.