Eighty percent of customers want a human for refunds, but far fewer care when ordering or getting product info. Trust matters more than the task: one person's chatbot successfully handled a flight refund, shifting their willingness to use AI.
This was it talked about fixing a problem with your order. 80% of people still wanted to talk to human representative requesting a refund. 65%. Now see, for me, a refund would be. I'm the reverse on that. I think it'd be much more comfortable trying to do something like that. But placing an order 46% you know, if it can tell me, repeat back to me my order and then can respond to the solving it quickly, I'd be good with that. And then getting questions and product questions answered. 43% and personalized recommendations. 33, 38%. These are almost other than the first one. These are kind of the reverse for me. You know, what do you think about would you be more comfortable placing an order than requesting a refund with a wanting human?
I don't know that I have a biased one way or the other. Okay. To me, it's overall the quality of what they're on, what they're dealing with there.
Yep.
Right. If it's a high quality experience and I one that I have trust, I would probably be willing to do either one. Right. I. I went through the, you know, I had to refund my plane tickets because I didn't go to Boston because all my flights were canceled this weekend.
You whip.
And I got refunds and stuff through the airlines and it was all through chat bots and things like that. And it went actually pretty well.
What does AI actually mean for a wholesale distributor #WholesaleDistribution
If your systems don’t talk to each other, your AI won’t either #AITransformation
This is why one AI agent isn’t enough for high-stakes decisions #WholesaleDistribution
