Tom BurtonCo-Founder, COO and CTO of LeadSmart Technologies

Customers will talk to AI, but... #CustomerExperience

Name: Customers will talk to AI, but... #CustomerExperience
Uploaded: 2026-02-10T18:57:48+00:00
Duration: 54 s
Channel: Tom Burton
Description: In this brief YouTube clip, the speaker highlights a recent survey indicating that 61% of consumers are comfortable engaging with AI‑powered customer…

10 Feb 2026 · 1 min

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In this brief YouTube clip, the speaker highlights a recent survey indicating that 61% of consumers are comfortable engaging with AI‑powered customer service systems, though many remain unsatisfied with the outcomes. The speaker then shares a personal anecdote about a recent interaction with a technology company’s AI chatbot that provided a thoughtful, deep, and thorough solution, which actually resolved the issue. This contrast underscores both the willingness of customers to use AI and the potential for high‑quality AI interactions to improve satisfaction.

Chapters

No. I mean, you know, what it says here is that 61% of consumers say they're comfortable with having conversations with AI powered customer service systems. So in other words, they're willing to do it. I don't what that also said, though, is they're not necessarily satisfied with the results. I had actually a very good experience yesterday, probably one of the best that I've had with a technology company using the AI chatbot gave me back a depth. It wasn't, you know, a lot of the I've seen the depth of what you get back is not very good. But this one actually was gave me a it said it gave me a thoughtful answer, and then it gave me a deep, thorough response of what to do about it. I was and it worked, actually. And what they did what they suggested work. So I was impressed about that.