Tom BurtonCo-Founder, COO and CTO of LeadSmart Technologies

Here's how AI Tools Are Reshaping Search and Purchase Behavior #CustomerJourney

Name: Here's how AI Tools Are Reshaping Search and Purchase Behavior #CustomerJourney
Uploaded: 2025-05-06T14:00:41+00:00
Duration: 32 s
Channel: Tom Burton
Description: A short YouTube conversation (Tom Burton + another speaker) about how AI tools are changing search and purchase behavior. The speakers discuss "agentic…

6 May 2025 · 1 min

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A short YouTube conversation (Tom Burton + another speaker) about how AI tools are changing search and purchase behavior. The speakers discuss "agentic e-commerce"—AI that can complete purchases within a conversation—and compare search assistants, with Tom Burton saying he uses ChatGPT for search and rarely uses Perplexity.

In Ventura, California. And it comes back and it says, well, you know, what are the best ones for? I don't know, the size or whatever. And it can actually introduce you and make the purchase right in line with the, with the conversation that you're having, which is what they're calling is agentic e commerce. I haven't seen that you use Perplexity more than I do. Have you seen yeah, I was going to ask that's what I was going.
To ask you is how much do you use it or do you use.
I don't use Perplexity very often. I use Chat GPT for the search. So I think.
Here'S just in listen.
This is, you know, I Ford.
And Chevy discussions, right? I my experience is that for general search, I think it's a better experience than Chat GPT. I think they've been doing it longer for general search.