Tom BurtonCo-Founder, COO and CTO of LeadSmart Technologies

How AI changed the way we staff up #AIProductivity

Name: How AI changed the way we staff up #AIProductivity
Uploaded: 2025-09-03T18:02:28+00:00
Duration: 55 s
Channel: Tom Burton
Description: This is a short transcript excerpt of Tom Burton discussing how AI (including chat/GPT) has increased customer productivity by an estimated 30–40%, and…

3 Sept 2025 · 1 min

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This is a short transcript excerpt of Tom Burton discussing how AI (including chat/GPT) has increased customer productivity by an estimated 30–40%, and how that productivity gain affects staffing: it can reduce hiring needs but also enables teams to attempt projects previously too costly or time-consuming, redirecting effort into new opportunities.

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Customers are probably 30 to 40% more productive than we were prior to having AI and chat, GPT and so forth. Right. So then the question becomes where is that going? And it's an interesting thing. Yes. Is it reducing the number of staff that we need to hire? Yes. But as I mentioned before, we're doing things that we wouldn't have been able to do before because they would have been overwhelming or just not wouldn't be willing to take on. Right. That product would be on a list somewhere. Right. They wouldn't have been, they wouldn't have been a reasonable thing to do because the cost and the time would have been too long with the team that we had that's here. So, yeah, it's an interesting one, is that is the productivity being redirected into new things and better things and stuff that you just couldn't have done before.