Tom BurtonCo-Founder, COO and CTO of LeadSmart Technologies

When AI takes over a job, does it always mean layoffs? #Reskilling

Name: When AI takes over a job, does it always mean layoffs? #Reskilling
Uploaded: 2025-06-09T17:56:39+00:00
Duration: 32 s
Channel: Tom Burton
Description: Short YouTube commentary (Tom Burton) discussing a news article about Salesforce reskilling roughly 500 customer-service/support employees into other…

9 Jun 2025 · 1 min

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Short YouTube commentary (Tom Burton) discussing a news article about Salesforce reskilling roughly 500 customer-service/support employees into other company segments rather than laying them off, attributing the change to AI automating support tasks and noting anecdotal implications (e.g., workers seeking different kinds of work).

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So there was an article yesterday, I think it was at Salesforce. I think they've had 500 people that have been moved out of customer service, you know, or support, I should say, into other segments of the company. Nice to hear that. It wasn't particularly layoffs, but they've been reskilled, lack of a better term, I guess because of AI taking over so much of the support component. But I just thought that was interesting, this article about a big group of people looking for blue collar work and so forth.