Digital transformation fails when companies skip user education and change management. Success requires tailored training, celebrating small wins, regular feedback loops, and partnering with experienced tech vendors who've learned from past failures.
This process makes sense. Make sure they understand what the tool can do so that they can actually be educated to then build a process and a workflow that resonates with them. When you bring that part of the change management into it, that's when you're gonna have more success. And celebrate those wins. Make sure that the training is resonating with them. Check in with them. Hey guys, do you learn this way or do you learn that way? Also, partner closely with your technology. Partners because they, like I say, they've seen this happen. They've seen a lot of fails. They've seen a lot of wins, and they know how to be successful. So use them.
