Aaron Hartman, MDFunctional Medicine Specialist | Clinical Researcher

Hartmans Patient Experience | Empathy in Patient Care_ Transforming Frustration to Understanding

12 Jul 2024 · 1 min

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Short excerpt from a YouTube video (Hartmans Patient Experience) in which Speaker A recounts an interviewee's strong commitment to patient-centered communication: she enjoys taking time to explain things repeatedly until patients understand, helping them move from frustration or overwhelm to clarity and satisfaction.

Chapters

When you have a sensibility about how to answer certain questions, I think it just helps a lot. It's when we initially. The person who's doing it now, when we initially interviewed her, she actually just started talking about patient care and her zest and zeal for doing that. And one of the comments that she made was that she really loves taking the time with a patient to help them understand. No matter, she said, no matter how many times I need to explain something, I really want to make sure that they understand what the doctor's telling them or whatever their specific question is. She really takes delight in helping people go from maybe being frustrated or overwhelmed to actually understanding this is what this means.