Bradley HamnerFounder, BlueprintOS · Founder - Above the Business & BlueprintOS

Aligning Expectations with Compensation with Steve Suggs

Name: Aligning Expectations with Compensation with Steve Suggs
Uploaded: 2024-07-10T04:00:03+00:00
Duration: 58 s
Channel: Bradley Hamner
Description: In this segment of the interview, the speaker emphasizes that many candidates applying for service‑side positions mistakenly view the role as low‑stress…

10 Jul 2024 · 1 min

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In this segment of the interview, the speaker emphasizes that many candidates applying for service‑side positions mistakenly view the role as low‑stress, customer‑care work, when in fact the positions belong to sales‑driven organizations. Front‑line agents are urged to set realistic expectations for applicants, highlighting that the job requires adopting a risk‑advisor mindset focused on retention and proactive client care. The speaker stresses that employees must accept responsibility for driving revenue outcomes, aligning their compensation expectations with the sales nature of the role.

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Yeah, and to kind of put a cap on this discussion too, is that most, especially on the service side, individuals applying to service jobs, they do not realize that they are applying for an industry or a small company, a small organization that is a sales organization, a sales-focused organization. And I encourage agents on the front end to help those candidates realize that, that this is not a job that is a low-stress job where you're going to come in here and answer the phone and take care of people and love on them and, you know, and help us retain them. But this is a job where you must accept the responsibility that your job is to make sure to get really, really good at becoming a risk advisor with the attitude, I want to make sure that people don't go to bed on