Episode 194: Fireside Chat - Scaling Your Business with Chris Ferretti

So the big question is this: how do small business owners like us grow our leadership, develop our teams, and scale our business in a way that allows us to get our products and services out to the world yet still remain profitable? That is the question, and this podcast will give you the answers. I'm Bradley Hamner, and this is the Club Capital Leadership Podcast. Hey, before we get into today's episode, did you know that Club Capital is the largest accounting advisory firm for insurance agency owners in the country, providing monthly accounting, CFO services, and tax preparation. Check them out at club.capital. This podcast is brought to you by Autopilot Recruiting. Join over 1,200 State Farm agents in putting your recruiting on autopilot. Any successful insurance agent will tell you how important team is. Finding those rockstar team members doesn't happen when left to chance. It happens through consistent recruiting. You never know when you're going to lose a team member. And the key to an incredible team is constantly searching for the best talent. Autopilot Recruiting is a continuous recruiting service where you'll be assigned a recruiter that has been trained to recruit on your behalf every business day. This recruiter will take over and revamp your CareerPlug, send out assessments, do pre-screen phone interviews, and schedule your in-office interviews. All you need to do is to show up and give a thumbs up or a thumbs down. This ongoing service is extremely affordable and a no-brainer for taking your insurance agency to the next level. Listeners of the Club Capital Leadership Podcast, go to autopilotrecruiting.com and use the code Club Capital to get started. Again, autopilotrecruiting.com and use the code Club Capital to get started.

Welcome to another episode of the Club Capital Leadership Podcast. My name is Bradley Hamner, your host. On today's episode, we have Chris Ferretti. Chris was the OG co-host with me when we started the podcast back in December of 2019. So really pumped to have him back on the podcast. We go back a little bit more to, to his journey and his journey the past couple years, some of the things he's doing now. Uh, love chatting with Chris, so many different topics. We're definitely going to have him back on. You're going to hear from him more on a regular basis. There's so many different topics for us to discuss. I think you're gonna enjoy this conversation with Chris Ferretti. Chris Ferretti, welcome back to the Club Capital Leadership Podcast, my man.

Bradley, Bradley, thank you so much. It is good to be back. Um, and just really quick before we get started, I wanted to wait until we were recorded to do this, but I just want— I just want to give you your flowers for exploding the podcast in every possible way, from downloads to the quality of content to everything. You've done a tremendous job and have had some incredible hosts. I mean, like, like legit New York Times bestsellers to elite business coaches to all sorts of great guests. So thank you very much, and, and congratulations on everything that you've done.

Oh, well, I appreciate that. Listen, it means, means a lot coming from you. It's been, uh, we're back to the— you're the OG, you know, and when we were co-hosting this thing, uh, back in the beginning of 2020. And so Thank you for saying that, but truly it's not from me. I think it's kudos to our listening audience. We've had some awesome people on and, you know, I'm just hopefully a guide to be able to serve people. So thank you. So, well, let's jump right into it, man. So we have gone at a lot of different things. We love to be able to these fireside chats on Wednesday to kind of give people a little peek behind the scenes. One of the things you mentioned right before we hit record, actually, which is exactly what I wanted to chat with you about today is organizational efficiency. So, Club Capital has grown so much and we're not going to— but what I think people are going to get some value out of is how you all have been able to build scale, build structure so that the organization can scale. And you've been a huge part of that, really operations behind the scenes. And so I think that people want to know, what does it actually look like whenever it's getting done? And there's no perfect path, you know, and I know you make mistakes along the way. I mean, I get that. But what are some of the things that you've learned by being just a key, uh, in a key position really to help create that structure in the organization? And how can, uh, how can that help our listeners?

Yeah, would love to dive into it. So, uh, before getting started, I just also just want to give people some background on me, that way they know, you know, who I am. So Chris Ferretti, uh, joined Club Capital as employee number 2 back in August of 2018 and held almost every position at the company from sales to customer success to now operations. Um, so I have seen a lot at the company and I've spoken, like, spoken to thousands of agents and, you know, have been able to onboard 600+ clients. Uh, so you learn a thing or two, you know, like, like when you go through that process. Um, so a lot of the stress that I see people, uh, run into and they, and, and experience tend like comes from the lack of organization and that comes from the lack of clarity and everything. So one saying that I like to live by is that You cannot have an organization without organization. So the way that we have truly been able to scale and gain peace of mind while doing that as well, to achieve peace of mind while doing that, is just to put everything together into a project management tool. So for example, we use Asana to manage every aspect of the company, from monthly accounting to taxes to entity formation to you. You name any aspect of our business, there's a project in Asana for it. And the reason why it's very important for, for people to do that, for business owners to do that, is because of the fact that they have to have clarity. And I don't mean clarity in as far as you quote unquote see what the future looks like. I mean clarity as far as like, you know, what your business has to do to deliver for its clients. And you, and you can break that down into very small actionable steps that will actually achieve whatever that goal is. And on top of that, like, you're able to, like, to measure how effective you're being based on data that you're generating from the different tools that you utilize. That's what clarity actually looks like. Um, so once again, I cannot stress it enough. List every aspect of the business, list every function of the business. And have a way to measure it. And the best way to do that is through Asana, at least for Club Capital. That's been really, really good.

Yeah. And just so we'll add in too, there's so many different project management tools out there. ClickUp is one that's, that's new. Certainly Asana, monday.com. I mean, Trello boards, so many other things.

Yeah.

Probably less about the actual software itself than it is about whichever one you're gonna stick to on a regular basis and put everything into. So I'm a big Notion guy. So I love everything in Notion. I do my personal things in Notion all the way to running all the businesses and all everything you just mentioned right there, the project management tool itself in Notion, because that's what I got accustomed to. And so that's what we'll use. So what has been— were you always kind of cut out that way? Like, or, or did you just kind of learn like, oh, this is actually working. We do need to kind of build everything in there.

Yeah, that's a really good question. Um, Delphine was not always like this. Uh, I had to learn, I had to learn a lot in terms of project management. And once again, me. Telling you all this really came from the need, from the stress of me having to manage a lot of projects at any given time, and then realizing like, okay, like I have to have a central place to actually keep track of all this. Because especially when you want to, like, I'm a firm believer that you're only gonna get paid a percentage of the value that, that you provide to, you know, other people. So obviously for selfish reasons, you wanna provide as much value as possible. As ironic, you know, as that sounds. So I try to deliver as much as possible, right? But eventually you might find yourself like spread way too thin and be forgetting things that you told people that you were going to deliver on. So that's when I decided, okay, like to look for a system that could help me keep track of all the things that I'm managing at any given time. Uh, on top of that, it feels great to have like check-ins with yourself. Whether it's on a weekly, monthly basis, whatever the case is, for you to truly stay accountable to yourself. Like, another phrase that I, that I like to live by is that, uh, self-respect is earned. And what better way for you to earn respect than to truly show you, you know, yourself, check in with yourself and say, okay, 2 weeks ago I told myself that, that I was going to accomplish X, Y, and Z. And then you can actually sit down and, and, you know, see like, did I accomplish this? Yes or no? And if you did, then great. If not, not a big deal. You know that, that you missed the mark, and then you give, you know, like yourself like another week, 2 weeks, whatever the case is, to actually hit the goals. But bottom line, things are not falling by the wayside. You're like, you're keeping yourself accountable. So there's many reasons why Organization is key, not just in business, but also in your personal life as well.

So you're— I know you're a big reader. We've done our favorite books several years ago. Yeah. You read Atomic Habits?

Atomic Habits? I haven't read it, but I actually have it in my Audible list.

Dude, what are you doing? You got to read this book. You got to read this book. Okay, so because he's got— he's got some pretty amazing quotes. So I actually had to pull this up because I was just sharing this with some other people. In, uh, in Blueprint the other day. But there's this quote by James Clear from that book, and he says, every action you take is a vote for the type of person you wish to become. No single instance will transform your beliefs. And when I hear that— well, let me actually finish the quote. No single instance will transform your beliefs, but as the votes build up So does the evidence of your new identity. So when I hear you say that, when you're talking about these check-ins, what you're sharing is, is like ultimately the evidence begins to kind of build up. And then this like self-respect comes not from like, woo woo, I'm gonna just try to say it and, but not actually live it out. You know, like you're living it out and you start to have self-respect to say, the votes, not, not one vote, but just the votes over time, and the evidence begins to pile up that it's like, no, I am this person. I'm an organized person, right? What are your thoughts on that?

Absolutely. So I mean, speaking of books, I'm sure that you've heard of David Goggins, right? Like, I mean, the guy's, uh, yeah, you're— the guy is one of my— yeah, yeah, absolutely. Like, I love him, um, love everything that, uh, he stands for. Uh, and I mean, he's the ultimate self-accountability person. I mean, in my opinion, like, at least, uh, in one of his, uh, like, concepts, mantras, is that you gotta essentially, like, with every hard thing that you do, that's like a, that's like a reminder essentially, so that next time that, that you're in a hard situation, you can pull out of that cookie jar he calls it. And it's like you can pull out of the cookie jar and be like, well, wait a second. Like, I've already been through tough times. Like, so yes, this sucks right now, but I know that I'm gonna get through this. And you cannot have that belief if you don't go through hard things. Like, so just like you're saying, like, there are so many business, quote unquote, business books out there, inspirational books out there that just tell you things like believe in yourself, respect yourself, love yourself, et cetera. But like, all of that is earned. And what better way for you to help yourself become that better version by keeping yourself accountable? And once again, this is a big concept that just gets super granular by having a project management tool. And a project management tool can simply be a journal, as long as a journal is, is a thing that you do indeed go back to every so often, and that you do indeed, you know, take a look at the things that you told yourself that you're going to do, and you're checking on whether it's been done or not, whatever tool it is, use that to once again keep yourself accountable, because that's truly how you're going to achieve not only peace of mind but also self-respect.

What are some other things that you guys have used? I mean, obviously a project management system, a project management tool has been huge for you. What are some of the other, you know, tools of the trade that you guys have been able to put into play that's really helped with the organization?

Trainual. Trainual, Trainual, Trainual. That's a platform that we— I mean, I personally 100% recommend using it. I don't know of any other alternatives right now, although I'm sure it, you know, there are out there, but essentially you wanna make onboarding for new hires as easy as possible. You wanna get them up and running as quickly as possible as well. And one of the ways that it can hurt your team, you know, literally hurt your existing team, break, like bringing on new people is if you're having to constantly pull them aside to do things to like to train the new person from scratch, right? Like tell, you know, like show this person how to use your CRM from scratch. Show this person how we use our email from scratch because obviously like we get so many emails that I think nowadays like it's really important to have like filters and rules in place for email, like, and whatnot. But, but bottom line, having to teach somebody things from scratch every single time sucks and it's It really takes up a lot of time. So with Trainual, like I'm able to record myself, whether it's like, I'm able to like record myself just doing different tasks related to any position and actually essentially create like a course that somebody can just take upon joining the organization. Um, joining the organization so that they can get up and running as quickly as possible. And then I can build out tests, I can build out quizzes, you name it, I can do everything within Trainual. And then on top of that, it's just good to have it as a company wiki because if somebody has a question in your organization, it's very likely that other people are going to have it in the future or today. So as opposed to you want like the CEO, leader, manager, et cetera, having to answer the exact same questions over and over, just create a Trainual And next time that somebody asks you, as opposed to booking time with them and everything, you can just send him a link to that training and boom, problem solved. It also teaches you people, you know, like autonomy as well. Like you are simply like a resource, like a— for them, as opposed to you having to be in the weeds with them every single time. Which goes to like a bigger thing, how, you know, like as a business owner, like you truly have to be the business owner and not an everyday full-time operator, because there's a lot that goes into running a business besides being an operator. Like, being a visionary, um, you know, is what comes to mind whenever I think of like a proper business owner. And you cannot have time to actually create your vision and, and put things in motion to accomplish your vision if you're spending every single day in the weeds training your team, onboarding them, running the company, whatever the case is.

So yeah, yeah, you know, made me think, um, have you seen the show? Oh, it's actually, I guess it's a movie, Founder, about McDonald's?

Absolutely. Yeah, great movie.

Didn't it make you think, like, they didn't have any of that stuff? They didn't have, they didn't have trainual. There's no such thing as Asana, you know, Notion, none of those things back then. And yet they built the biggest, you know, most successful restaurant, one of the most successful businesses of all time. But they did it based on like actually documenting systems and processes. Isn't that something?

Yep. Yep. Yep. Yep. And also it was like repeatable processes too. Like, you know, like at the end of the day, like, like this is a movie about McDonald's, right? And like McDonald's is a franchise. What's a franchise if not a repeatable process that like, you know, that, that you have a great process. And obviously, like, it's all documented, it's all documented and everything, but it's all repeatable. It's all repeatable. So, uh, you know, it was even more important back then to have, like, yours, like, identify, like, okay, like, what steps are going to get me the results that I want? And, and I think that Ray Kroc just did an incredible job, just, you know, with what's—

hey, I, I do want to actually ask a specific question around this. At what level of detail are some of these trainings? Because I mean, I guess what I'm saying is you don't— we're trying to get an idea. I'm trying to think through if somebody has heard this before, but actually not taken the steps to, to do it in their business. They're like, okay, yeah, I need to document my systems. That makes sense. I need to have an onboarding process for a new team member. Okay, that makes sense. But yet they get so busy in the weeds and that never, they never do it versus even if one person heard this, I mean, thrown out two tools, Trainual and Asana, and said, okay, this, you know, Club Capital has used these tools. And again, it's less about the tools than it is about the actual doing. Can you think through maybe what you would share with someone that would help them to be able to lower the bar just enough so that they could get started in doing this. Because if, like, we saw Club Capital's Trainual, you saw Club Capital's Asana, I mean, it's like, holy smokes. I mean, there's— this is like way more than I ever anticipated. I'll never build something like that. And so they pull Asana up for the first time and it's like blank. There's nothing there. Does it make sense?

Yeah, that makes sense. Um, so I definitely think that— so we have multiple levels of training, right? So I think that at first it's best practice to have like 101, 201, 301, you know, like, and what I mean by that, it's like there are always nuances to every position, right? Like if I tell you your day today is going to consist of cold calling, the average, like the obvious thing would be, okay, like pick up the phone, dial, hang up, and, you know, talk to people and hang up. But it's like, okay, like this is what you're gonna say. Like, that would be, that would be like a 201. It's like the 101 would be, okay, like you literally pick up your phone, you like, you dial, speak to the client, book the appointment, and then you hang up, and then you pick up the phone again and just do that over and over and over. Like, that's like you're going through the, the most obvious motions of the positional like of the position. And then like as you want to get more specialized, or like you want to teach them more specialized aspects of their position, then like that's when I create other trainings where, where like where I, I reference back the 101. And then I would say it's okay, like in step 2 I told you to do X. Well, there's actually multiple ways of doing X, and here's what happens if you get this notification when trying to do this. So it's like you build a foundation at first that lets them know what the process looks like and like what the beginning, middle, and end looks like. And then you build upon, okay, well, in the beginning, XYZ can happen. That's one trainio. In the middle, you might run into this. In the end, like, like you might run into this. Um, and here's how you fix whatever things you run into. So that's how we structure things here, I would say. Um, yeah, that's, that's what I have to say about that. So like, don't throw everything at once, you know, at the people, uh, just like just learning something for the first time, because you're gonna confuse them a lot. So it's just— yeah, yeah.

I think that it's almost at times for me looking back. So I just did one. I just, I just did one again. I, I put it, put it in Notion, um, yesterday and it was actually about onboarding. As a matter of fact, it was, it was an onboarding thing. And so I was conducting an onboarding call for a, for a new client. And as I was, I had, so I had my list pulled up. And then I realized as I started just to talk kind of like this, I was like, oh man, we're missing this, we're missing this, we're missing. So anyway, I went in because eventually I'm not gonna do the, I'm not gonna do the onboarding for a new client. But I realized there was 4 or 5 things that I wasn't, that I wanted to talk about, but I had, wasn't in there. And so, but the, the great thing about it is that something was at least started. And so then I could go in and add context to it versus where I used to be was, well, if I'm gonna do it, it has to be done perfect. It has to have a step by step by step by step. It has to have a Loom video attached to it. It has to have the complete thing. It has to have the slide deck done, has to have everything versus no, it doesn't. Like it can just be bullet points. Bullet points. And it's 10 bullet points in a, in, in, in sequence. And then next time I do it, it can just improve upon it. When I got to that place, it allowed me to start realizing, you know what, wait a minute. Again, I, I use Notion, Asana, doesn't really matter. It could be a Word document for goodness sakes, but at least I'm gonna go in and, and actually get started on something versus I would talk myself out of, talk myself into procrastinating.

Yeah. I certainly agree. And, and you know what, I'll share a personal story actually, uh, that will put me, uh, like in the spotlight a little bit. But, um, last year I wanted to do something that I'm definitely doing this year, which is create more content around, uh, taxes and just accounting and, and just creating just like bits and pieces that are educational for just people out there, like for business owners out there. Um, so like, I remember like buying a course on how to like, you know, how to shoot reels, um, buying all this crazy expensive equipment. There's a green screen which I'm pointing to, so like obviously people can't see, but like, I'll show you right here. Like there's like a big green screen right there that I purchased this year. Yeah, it's like I spent probably like $5,000 in, you know, like in equipment And I ended up just like psyching myself out, essentially. Like, as opposed to just taking an iPhone, a super powerful camera, and just shooting content, which is really what matters, I spent thousands and thousands of dollars and didn't shoot a single— actually, I like, I shot one video. That's it. Literally with like one video. And there's people out there that are providing incorrect accounting and tax knowledge out there that are just doing it with like, with an iPhone, you know, like without doing a whole lot of thinking. So So bottom line, like, there, there, you don't need the craziest technology. Like you said, a Word document could do. It's like, how to train my new team member. Boom, go. Like, like, here's the Word document outlining the top 3 skills that I want you to work on in week 1, 2, and 3, and the goals that I have for you in week 1, 2, or 3. And then every, every time that, that, that I connect with this person, I'm gonna reference this Word document and check things off as we go. Boom. Like, that's your train right there. You know, like, any tool that, that gets the job done is a good tool. It could be, like I said, a piece of paper, Word document, it doesn't matter. Just do the work. That's what actually matters.

Yeah, that's— yeah, true. Versus like saying you're going to do the work and it's on a to-do list and not actually doing the thing, right? Yeah, yeah, agreed.

Also, one thing that I could say about to-do lists— stop creating to-do lists because at the end of the day, like, we all know what we do with them, and, and let's just forget about them because eventually it becomes so large that we just get afraid and procrastinate and just never do it. Instead of having a to-do list, like, literally mark things on your calendar. Like, as opposed to me telling you I'll get to it later, like, like, if a team member comes to me and asks me for something that I cannot get to, like, right away, I'll say, like, at 2:30, I'm marking this on my calendar. I'll check my email so, you know, so that I can answer the question that you're asking, you know. Or like, at 2:30, I'll get back to that client, you know. Like, put things in your calendar as opposed to adding them to a list where we're not necessarily making time to address that list. Because I personally, prior to doing what I just mentioned, I was never like, oh, well, I have free time. Let me take a look at my to-do list to see what I can check off. Like, we're always in an environment that's demanding a lot from us. Like, there, like, there really aren't idle times where we can just address random tasks. So to help yourself, just put things on the calendar like that, you know, that, that you're going to do at some point in time because it's on your calendar and stick to that calendar as well.

Can I, can I add a little context to that too? Because I think that that's super valuable, but I want to add a little bit of a filter to that. So a lot of people that are listening to it are going to be the business owners. So they're having a lot of people that are gnawing at their time to be able to do things. And so if we took that, what you just mentioned, a little too far, then it would be like we would be basically just— our time would get, uh, cut by— we'd— death by a thousand cuts is what I'm trying to say. And so versus thinking about your natural energy rhythm to know when is the best time for you to do certain things. So to your point, I agree with you about it's not just on a to-do, to-do list, it's actually saying, okay, These are the things I need to get done. When this today or this week am I going to get it done based on whenever is not just do I have the time, but do I have the energy?

Yes.

To be able to do it. So for instance, if you're going to be running checking numbers and like you're going to be looking at financials here, that's a good example. Let's think about Club Capital. So I need to review my monthly financial report. To be able to look at my revenue, my profitability, how much I spend, et cetera. I don't need high energy to do that. As a matter of fact, you can make a strong argument if you were in a high energy state, it'd be the worst time to do that because you're going to be distracted and you're going to be wanting to do other things. Okay. So Monday mornings, as an example, I don't have a lot of energy on Monday mornings. I struggle to get into the week. I just do. I'm just not, you know, and even my, my mornings in general. Is, is a little harder for me to get my energy going, but as around 11 o'clock or so, I really pick it up. Okay. My point is that's a great time to do that, to be able to actually have some measuring time. So thinking about taking exactly what Chris said and saying, okay, here's all my to-dos. Now I'm gonna actually allocate my time to get that done. Then I'm gonna make sure I'm doing it at a time that I have the most energy, or maybe not the most, but the best energy level for that related task. What are your thoughts on that?

I mean, nothing. I mean, I feel like you went so deep into it, uh, in a good way, you know, that like there really, like, there really isn't anything that I, that I could add, but certainly agree with you. Uh, it's not like just because you have some time on your calendar, like, it doesn't mean that you should absolutely do it, but like you should determine, like, and know yourself and say, like, like you're saying, like, Monday mornings are low energy for me. So like, you know, to do low energy tasks on Monday morning, like, you wouldn't have, I don't know, like a board meeting Monday morning, you know, where you have to present and to like your shareholders and everything on a Monday morning because, you know, you have to be on point. So it's about knowing yourself and batching. And like, that's another thing, it's like batching all these tasks that are like, you know, for like specific blocks as well. Like, that's another, another like productivity thing as well.

Oh, that's, um, good.

Yeah. One other tool that I want to talk about before we jump out, uh, jump off, Bradley, and, and you might, you know, ask for this in the future, but it's, uh, ChatGPT and just like artificial, like, intelligence in general. Like, it is I'm super pumped about this. Like, it's, it's so exciting that it's here. I've been messing around with it lately. I actually just got access to it, and it is incredible, the things that you can do. I mean, you can literally have, with ChatGPT, in a matter of— with ChatGPT and Grammarly, another tool, I can essentially have a content writer and, and an editor with those two tools, and I can generate content within 15 minutes. No joke. Like, I could write a blog post by me just telling ChatGPT, hey, look up top 10 ways, top 10 ways to sell insurance, or top 10, uh, like, top 5 insurances that customers shop for in zip code 21075, for example, you know. Or like, how to market to— like, how to market to people in 21075. Like, it's like you can ask whatever you would ask an expert, and ChatGPT is the entire internet, and it'll give it to you. Like, I could literally ask ChatGPT, write code for me for a tic-tac-toe game, and then, and then it's like, I can give it feedback, be like, hey, this looks bland, add, add, like, make top left square blue, middle, middle square red, for example, and like It's, it's your assistant. And yeah, with artificial, like, intelligence, like, people are afraid of, like, um, jobs going away, etc. I think, I think your job will go away. I'm sorry, I think you'll be a victim of artificial intelligence if you don't take control today, decide to take control today, and say that you're going to be a creator with it, a contributor to it. Or somebody that's going to be leveraging artificial intelligence to actually make you, like, make your job better. Because ChatGPT and just artificial intelligence in general, they're just tools, right? Like, they still need human operation. So it's like, you can become a superhuman by using them. You can become a super producer by using them. So it's like, don't be afraid and actually educate yourself because you can do a lot with it and be a more valuable employee, business owner, etc. with it. So as you can see, like, I'm super excited about it, but I'm excited to see your thoughts on it as well.

All right. I tell you what, let's do— I— let's, let's do a— let's, let's do another episode.

Okay.

This is cool. So I love, I love doing— this is going to be fun. We'll talk about some, some of our favorite tech stuff because I don't usually do it on the Friday episodes. And so this would be This would be where we'll talk about some of our tools, and one of them is gonna be ChatGPT. So let's do that. Let's do that on another episode. Come back, and then let's do this too, Chris. Let's then share some of our 2 or 3 top ways that we've been able to use it. So I've checked it out too, and I'm paying for ChatGPT. ChatGPT. Myself now. And so, uh, and we can talk about the free version versus the paid version, et cetera, but let's try to give some people tangible things of like, okay, I know it can do all these things, but like, what can I actually do? And so I did a demo of this with some business owners about a week and a half ago, and I actually, you know, like screen shared. And so what we can do is I can screen share on this next time. And, uh, since we've got it on YouTube, we can show some people, uh, just different things we've been able to, to do with it and how you can actually use it because it's been, it's been pretty incredible. Some of them had heard about it a little bit, but had not really dug into it. So let's get super granular, super practical, and let's do another episode just on that. And then we'll do some more on our favorite tools. Is that cool?

I'm down with that, man. I'm down with it.

All right, man. Appreciate you.

Absolutely, man. Thank you very much for your time.

So the big question is this: how do small business owners like us grow our leadership, develop our teams, and scale our business in a way that allows us to get our products and services out to the world yet still remain profitable? That is the question, and this podcast will give you the answers. I'm Bradley Hamner, and this is the Club Capital Leadership Podcast. Hey, before we get into today's episode, did you know that Club Capital is the largest accounting and advisory firm for insurance agency owners in the country, providing monthly accounting, CFO services, and tax preparation. Check them out at club.capital.