David Jenyns argues that business systems don't need to be massive binders like McDonald's uses. A system can be something simple: a short screen-recording of you doing a task, like issuing an invoice in MYOB. This makes systems feel doable instead of overwhelming.
What is a system? What does it look like? Oftentimes they're thinking, well, McDonald's is a systemized business and they've documented every aspect of their business to minute detail so that a 16-year-old can do it and they've got these big thick binders and that's what a system looks like. Oh, wow. Now I'm overwhelmed because of the sheer amount of work that needs to happen and the, I don't even like documentation and I have to create all this stuff. So you're right. One of the first things we need to do is reshape in their head what a system is. A system could be as simple as a recording, a screen recording of someone doing the task. Maybe it's your bookkeeper issuing out an invoice through MYOB and it's a 20-minute video of them doing that task. That can be a system.
