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In this brief monologue, the speaker shares a personal disciplinary incident that went poorly because he was unprepared, describing the embarrassment and the appeal that overturned the decision. He uses this story to illustrate the importance of preparation for difficult workplace conversations, invoking the Cub Scout motto "be prepared" as a guiding principle. He then introduces his OCEAN Conversation Map, positioning it as a "sat‑nav" for planning and navigating tough discussions, and directs listeners to leadershiphack.com to obtain a free template.

Chapters

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