What's Your Experience At Designer Stores? | #louievutton #shorts

8 Aug 2023 · 1 min

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In this short dialogue, two speakers discuss how retail businesses sell an experience alongside their products. Speaker A contrasts a discount retailer like Ross, where the focus is on finding a deal, with the more upscale experience of luxury brands such as Louis Vuitton or Gucci. Speaker B elaborates that luxury stores greet customers, may offer champagne for high spenders, and provide comfortable seating areas. The conversation highlights the differing service elements—greeting, complimentary drinks, and lounge seating—that define the customer experience in high‑end fashion boutiques versus value‑oriented stores.

Oh, you know, what are businesses— you know, our business is selling an experience when they come in, plus products and services. So, you know, like if you go into a clothing store, right, what's the experience like in the clothing store? Like a Ross, it's like, oh, I'm here to get a deal.
But maybe if you go into a nicer store, like if you mean if you go into like a Louis Vuitton or Gucci store, there's going to be someone who greets you. If you spend a certain amount of money, they're gonna bring out champagne.
Maybe, I guess.
No, that's what happens.
Right, so they're, and the same thing, or do they have nice seating? Of course. When you're gonna sit down and couches in the store.
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