This is a YouTube video titled "The Stats and Strategies You Need to Run a Service BDC" featuring a discussion between Tom and Scott Davis, the founder and president of Volley. Recorded in August 2025, the content focuses on analyzing call data and sharing strategies to improve service BDC operations.
Okay, let's go ahead and get started with this month's Volley session. For those of you who don't already know, which I'm going to guess is a very small number of you, today I am joined by Volley's founder and president, Scott Davis. And we appreciate the time. Scott, how's it going?
Good. In the hot seat. Can't wait for it today.
In the hot seat. You look like you're standing.
Yes, well, so to speak.
Yes. So with that said, we have some great content lined up for all of you today. We're going to be going over some of the stats and strategies that you need to successfully run your service, bdc. And with that said, Scott, we're going to be talking about a lot of data. In particular, we have a lot of call data that we're going to be sharing with everyone today. Can you talk a little bit about how we've come to this data?
We put together a study. I was speaking at the David Kane show, and to put this presentation together, we took 10 million phone calls to put this data together. Most of the Volley customers are practicing these good habits and such, Tom. And a lot of it won't be a surprise for you guys, but thought we wanted to share with everyone and just maybe jog some ideas and how you can keep moving things forward.
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